VIRTUAL OCTOBER 19–20, 2026
GDS
CX INNOVATION
SUMMIT
Where customer experience leaders turn ambition into action—and solution partners meet the enterprise projects shaping what comes next.
ENTER THE EXPERIENCE ↓
01 THE MARKET SIGNAL
CX is changing
in real time.
AI is reshaping service. Customer expectations are moving faster than operating models. Leaders need more than inspiration—they need trusted peers, practical intelligence and partners capable of accelerating implementation.
“The next generation of customer experience will be won by organizations that connect insight to action faster.”
AGENTIC AI CONTACT CENTER MODERNIZATION JOURNEY ORCHESTRATION TRUST & PERSONALIZATION
02 BUILT FOR DECISION-MAKERS
Not another
webinar.
A live, invitation-only digital environment engineered around participation. Every executive is qualified against an active transformation priority. Every partner enters with context. Every conversation begins with a reason to continue.
Live editorial contentInteractive workshopsExecutive roundtablesPrivate 1:1 meetings
94%MEETING MATCH QUALITY
Project priority × solution alignment × mutual selection
03 THE DIGITAL ENVIRONMENT
Built to feel
like you’re there.
This is not a gallery of webinar windows. The GDS digital environment combines broadcast-quality production, live executive participation and private commercial conversations in one branded experience.
Watch the platform walkthrough ↗
ONE ENVIRONMENTCONTENT×COMMUNITY×COMMERCIAL MOMENTUM
03 THE PEOPLE IN THE ROOM
Senior leaders.
Active priorities.
Delegates are invited because they own meaningful CX initiatives—not simply because of their title.
Chief Customer Officers
Enterprise CX strategy and transformation
Heads of Customer Experience
Journey design, insight and orchestration
Contact Center Leaders
AI, workforce and service modernization
Chief Digital Officers
Connected digital experiences at scale
Customer Service VPs
Operations, loyalty and measurable outcomes
Experience & Insights Leaders
Voice of customer, analytics and action
EVERY DELEGATE IS QUALIFIED AGAINST
01 Active project
02 Defined timeline
03 Budget influence
04 Need for external support
PREVIOUS-ATTENDEE EVIDENCE
See the level of executive already in the GDS network.
We only use previous-attendee evidence—not a promise of future attendance. Current participation is confirmed through our live qualification process.
PREVIOUS-ATTENDEE EXPLORER
Explore the executive profiles already represented in the GDS network.
Chief Customer Officer
- Organization
- 10,000+ employees
- Priority
- AI-enabled service
- Region
- North America
SVP Customer Experience
- Organization
- 5,000+ employees
- Priority
- Omnichannel loyalty
- Region
- North America
VP Customer Operations
- Organization
- 10,000+ employees
- Priority
- Contact center modernization
- Region
- North America
Chief Digital Officer
- Organization
- 2,500+ employees
- Priority
- Journey orchestration
- Region
- North America
Global Head of CX
- Organization
- 10,000+ employees
- Priority
- Experience measurement
- Region
- Global
VP Customer Service
- Organization
- 5,000+ employees
- Priority
- Agent productivity
- Region
- North America
Want to know how your TAM aligns?
Request a verified audience-overlap analysis →04 WHO SHOULD PARTNER?
Built for solutions
with an enterprise story.
The strongest partners solve a priority our executives already own—and can turn a senior conversation into a credible next step.
CX platforms
Journey orchestration, CRM, CDP and personalization
AI & automation
Conversational AI, agent assist and intelligent operations
Contact center
CCaaS, workforce, quality and knowledge modernization
Data & insight
Voice of customer, analytics and experience measurement
Services & transformation
Strategy, implementation, integration and change
Trust & loyalty
Identity, privacy, payments, retention and customer value
BUILD YOUR PARTNERSHIP
What matters most to your team?
Standard
Prioritize twelve curated, project-based executive conversations.
Compare the package →04 PROJECT INTELLIGENCE
Know why you’re
meeting before
you meet.
GDS profiles the project, commercial context and buying stage behind every conversation—so your team can prepare around the executive’s reality.
EPP
EXECUTIVE PROJECT PROFILE
PROJECT-LEDWhat your team knows before the meeting
Commercial context, captured through executive qualification
INTELLIGENCE CAPTURED
Business priority, current technology, implementation blockers, desired outcomes, buying influence and the external support required.
MATCHINGMutual
$2M-$5MBudget6-12 monthsTimelineEvaluating partnersBuying stage
- Current technology
- Salesforce + fragmented AI pilots
- Challenge
- Unify customer data, reduce service effort and deploy AI without eroding trust.
- Potential partner fit
- Conversational AI · Journey orchestration · Change management
- What the partner should prepare
- A relevant implementation story, discovery questions tied to the stated blocker and a credible path to the executive’s target outcome.
$1M-$3MBudget3-9 monthsTimelineBuilding shortlistBuying stage
$750K-$2MBudget6 monthsTimelineBusiness case approvedBuying stage
05 MUTUAL MEETING SELECTION
Relevance is designed
into every meeting.
Neither side is dropped into a blind calendar. Project intelligence informs selection, both parties confirm relevance, and GDS manages the next step.
05 YOUR TWO-DAY EXPERIENCE
Content creates context.
Meetings create momentum.
Welcome to CX Innovation
Main stageIndustry panel: The new CX operating model
Thought leadershipInteractive workshop tracks
Three live streamsVisionary implementation interview
Peer learningExecutive adoption interview
Main stageRoundtable tracks + curated 1:1s
Six meetings14:00–17:25
Six curated 1:1 meetings each dayPrivate. Mutually selected. Built around active projects.
↗06 FROM FIRST SIGNAL TO SECOND MEETING
We manage the
commercial journey.
GDS stays accountable after the Summit—capturing feedback, converting intent and scheduling the next conversation.
Enter every conversation prepared to progress it.
Review project intelligence, select relevant executives, meet privately, receive feedback and let GDS coordinate qualified second-stage conversations.
GDS STANDARD DELIVERYMANAGED ROI SERVICE
07 HEAR IT FROM THE MARKET
Proof you can
press play on.
Three partner stories showing how GDS turns executive access into trusted relationships, measurable pipeline and repeatable growth.
Twilio
Why GDS became one of its top three event experiences.
DuPont
A sponsor perspective on the relevance of the GDS model.
Fujitsu
Enterprise engagement shaped around meaningful conversations.
08 MODEL THE COMMERCIAL CASE
What could twelve
qualified conversations
be worth?
Adjust the assumptions to match your sales model. This is a planning scenario—not a guarantee of results.
PROJECTED NET RETURN$246,1801.2 expected wins · 457% modeled ROI
EXPECTED REVENUE$250,000 × 1.2 deals$300,000− $53,820 investment
BREAK-EVEN POINT0.22 deals
At your selected average deal size, closing 0.22 deals recovers the investment.
07 COMMERCIAL PROOF
Measured in
pipeline—not applause.
Partners use GDS to accelerate new-logo conversations, expand strategic accounts and convert executive intent into measurable commercial outcomes.
Created across a multi-format GDS partnership, including digital experiences.
Fifteen follow-up conversations and significant closed-won business.
“The sales team is hyper-engaged because the conversations are relevant.”GDS PARTNER FEEDBACK
09 PARTNERSHIP OPTIONS
Choose how you
want to show up.
Standard
For teams focused on qualified enterprise conversations.
- ✓ 12 curated 1:1 meetings
- ✓ Executive project intelligence
- ✓ Meeting analytics and feedback
- ✓ Full Summit access
Strategist
Shape the conversation and demonstrate strategic depth.
- ✓ Chair an interactive workshop stream
- ✓ Two executive roundtables
- ✓ Challenge-to-Solution wrap-up
- ✓ 12 curated 1:1 meetings
Headliner
Own the CX narrative with maximum visibility and access.
- ✓ Opening keynote interview
- ✓ Industry panel participation
- ✓ Premium Summit positioning
- ✓ 12 curated 1:1 meetings
PARTNER INVENTORY IS CAPPED
Check current availability ↗Protect relevance by limiting category competition.
Availability is confirmed in real time. Thought-leadership positions close before final production and meeting selection.
NEED INTERNAL APPROVAL?
Download internal justification PDF ↓Take the commercial case with you.
Download a concise decision brief covering audience, deliverables, project intelligence, meeting model and modeled ROI.
North America digital Summit card rates. Multi-Summit growth rates and bespoke programs are available.
10 FREQUENTLY ASKED QUESTIONS
The questions
your team will ask.
Clear answers on audience evidence, meeting delivery, project intelligence, follow-up, competition and commercial measurement.
No. The website uses previous-attendee evidence and illustrative project profiles. Current participants are qualified and confirmed through the live recruitment process.
gds
CX INNOVATION · OCTOBER 19–20, 2026
Your next enterprise
opportunity is already
in motion.
Meet the leaders shaping the next era of customer experience.